Privacy Policy

Last Updated: Oct 27, 2024

1. Introduction

At Mellowrent FlexCo (“we,” “us,” or “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains our practices for collecting, using, storing, and sharing your data in compliance with the relevant privacy regulations, including the GDPR, UK GDPR, California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Scope

This Privacy Policy applies to users in countries that recognize data storage within the European Union as compliant, including EU member states, the United Kingdom, the United States (under applicable agreements), Canada, Japan, South Korea, Argentina, and other countries with data adequacy agreements. If you access our platform from any of these jurisdictions, this policy details how we handle your data in compliance with local and international standards.

3. Data We Collect

We collect and process the following types of data to provide and improve our services:

• Personal Data: Includes your name, email, phone number, and other contact details provided upon registration.
• Usage Data: Information regarding your activity on our platform, such as preferences, search history, and engagement patterns.
• Financial Data: Payment or bank information required for processing transactions.
• Technical Data: Includes your IP address, device type, browser type, cookies, and location data (where allowed by law).

4. Purpose of Data Collection

We process your data to:

• Provide and manage your access to our platform;
• Improve and personalize your user experience;
• Facilitate customer support and respond to inquiries;
• Meet legal and regulatory requirements;
• Deliver marketing and promotional content with your consent.

5. Legal Basis for Processing

We process your personal data based on:

• Consent: When you have provided explicit permission for specific purposes.
• Contractual necessity: For services you requested, such as maintaining your account or fulfilling transactions.
• Legitimate interests: For improving our services and ensuring the security of our platform.
• Legal obligations: Compliance with laws applicable in jurisdictions where we operate.

6. Data Storage and Cross-Border Transfers

Your data is securely stored on servers located in Austria and processed in compliance with the GDPR and relevant international data protection laws. We rely on Standard Contractual Clauses (SCCs) and the EU-U.S. Data Privacy Framework for data transfers from the United States, and we comply with UK GDPR for users in the United Kingdom. For Canadian residents, our practices align with PIPEDA.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we will delete or anonymize it in accordance with industry standards.

8. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restriction of Processing: Request limitations on how we process your data.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to data processing for specific purposes, such as direct marketing.

To exercise these rights, please contact us at [email protected].

9. Disclosure to Third Parties

We may share your data with third parties only under these conditions:

• With trusted service providers and partners who process data on our behalf (e.g., payment processors), bound by contractual obligations to protect your data;
• With legal authorities as required by law or court order;
• In the event of a merger, acquisition, or asset sale, provided that the acquiring entity will continue to honor this Privacy Policy.

10. Security Measures

We employ advanced security measures to protect your data, including encryption, access control, and regular security audits. Although we strive to safeguard your information, no method of storage or transmission is entirely secure, and we cannot guarantee absolute security.

11. Cookie Policy

Our platform uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. By using our platform, you consent to the use of cookies as described in this policy.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled in our systems. They are usually set in response to actions made by you, such as setting privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around the website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your choices and settings. If you do not allow these cookies, some or all of these services may not function properly.
• Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our platform and your user experience.

For more information about managing cookies or opting out of certain types of cookies, visit allaboutcookies.org.

In jurisdictions where cookie consent is required, we provide a cookie banner to inform you about our cookie use and obtain your consent when you first visit our site. You can adjust your preferences in the cookie banner at any time.

12. Children’s Privacy

Our services are not directed at children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it as soon as possible.

13. Regional Considerations

• For Canadian Users: We adhere to PIPEDA for Canadian residents, ensuring that our data processing practices align with Canadian privacy standards.
• For United Kingdom Users: We comply with UK GDPR, which maintains data protection standards aligned with the EU GDPR.
• For United States Users: In compliance with CCPA, residents of California have additional rights to access, delete, and opt-out of the sale of personal data. We do not sell personal data, and CCPA-compliant requests can be submitted to [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or applicable laws. Any significant changes will be communicated via our platform or by email, with the revised policy effective immediately upon posting.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at [email protected] or by mail at: