Welcome to Mellowrent FlexCo (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our services, including our website and applications (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
1. Company Information
Mellowrent FlexCo
Address: Vienna, Austria
Phone:
Email: [email protected]
2. Acceptance of Terms
By registering for or using the Service, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
3. Services Offered
Our Service operates globally, providing a platform that streamlines the rental process for real estate and other assets. Please note that not all features may be available in every country due to technical or legal limitations (e.g., SMS sending). We are continually expanding the number of supported languages to better serve our global user base.
4. User Registration
• Account Creation: To use our Service, you must create an account by providing your real full name, email address, and optionally, your address and phone number for communication purposes.
• User Eligibility: Users must be at least 18 years old.
• Unified Account: Landlords and tenants use the same type of account to access the Service.
• Data Security: The Service allows you to securely store and share documents, photos, and files containing sensitive information.
5. Subscription Plans and Payment Terms
We offer three subscription plans:
• Start: Free tier with basic features.
• Advanced: €15/month or €150/year.
• Pro: €45/month or €450/year.
• Payment Processing: Payments are processed upfront during signup, either monthly or annually.
• Cancellation and Refunds: You may cancel your subscription at any time. Upon cancellation, you will receive a refund for the unused portion of your subscription on a pro-rata basis.
6. User Obligations and Responsibilities
• Respectful Conduct: Users must respect each other and provide accurate, truthful information when inviting or interacting with other users.
• Content Guidelines:
• Users may upload content, including documents and photos.
• All content must comply with applicable laws and regulations.
• Prohibited content includes illegal material, defamatory statements, fraudulent information, and any content that infringes on the rights of others.
• Content Moderation: We reserve the right to review, moderate, and remove any content that violates these Terms or applicable laws.
• Dispute Resolution Among Users: Users are encouraged to resolve disputes amicably among themselves. We may provide tools or guidance to facilitate dispute resolution but are not responsible for mediating or resolving disputes.
7. Intellectual Property
• Ownership: All content, trademarks, logos, and intellectual property on the Service are owned by Mellowrent FlexCo or our licensors.
• Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purposes.
• Restrictions:
• You may not use our branding, trademarks, or assets without our prior written consent.
• Unauthorized use of our intellectual property is strictly prohibited.
8. Privacy and Data Protection
• Privacy Policy: Your privacy is important to us. Please review our Privacy Policy at http://mellowrent.com/en/privacy to understand how we collect, use, and disclose your personal information.
• Data Collected:
• Full name, email address, and optionally, your address and phone number for communication.
• Files, documents, and photos related to properties and rentals.
• Data Usage: Personal data is used to facilitate communication between users and to provide the services offered by the platform.
9. Liability and Disclaimers
• No Warranty: The Service is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Service’s availability, accuracy, or suitability for any purpose.
• Limitation of Liability: To the maximum extent permitted by law, Mellowrent FlexCo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
• Indemnification: You agree to indemnify and hold harmless Mellowrent FlexCo from any claims, losses, liabilities, damages, expenses, and costs arising out of your use of the Service or violation of these Terms.
10. Termination
• By User: You may terminate your account at any time. Upon termination, certain information, such as messages and existing contracts, may remain partially accessible to other involved parties to preserve the integrity of ongoing transactions.
• By Us: We reserve the right to suspend or terminate your access to the Service if you violate these Terms or engage in unlawful or prohibited activities.
• Effect of Termination: Upon termination, your right to access the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.
11. Dispute Resolution
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of Austria.
• Jurisdiction: Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Vienna, Austria.
• Arbitration: Before resorting to legal proceedings, parties are encouraged to seek an amicable resolution through negotiation or mediation.
12. Modification of Terms
We may modify these Terms from time to time. Any changes will be effective when posted on this page with a new effective date. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes have been made constitutes your acceptance of the revised Terms.
13. Third-Party Links and Services
• External Links: The Service may contain links to third-party websites or services that are not owned or controlled by Mellowrent FlexCo.
• No Endorsement: Inclusion of any link does not imply endorsement by us. We are not responsible for the content, policies, or practices of any third-party websites or services.
• Advertisements: We may display advertisements and promotions from third parties. Your dealings with advertisers found on the Service are solely between you and such advertisers.
14. Miscellaneous
• Entire Agreement: These Terms constitute the entire agreement between you and Mellowrent FlexCo regarding the use of the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Export Controls: The Service is subject to Austrian export controls. You agree to comply with all applicable export and re-export laws and regulations.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Phone:
Address: Vienna, Austria
